Frequently Asked Questions

Everything you need to know about shopping with Blackstone Products.

What is your standard shipping policy?

We offer free standard shipping on all domestic orders over $75. Orders are typically processed within 1-2 business days and delivered within 5-7 business days.

How do I process a return or exchange?

If you are not satisfied with your purchase, you can return unworn items with original tags within 30 days of delivery. Visit our online portal to generate a prepaid return shipping label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I find the right size?

Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At Blackstone Products, we are committed to ethical fashion. We use organic cotton and recycled polyester in over 60% of our current collection to minimize our environmental footprint.

Can I track my order in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.